TRAINING EFFECTIVENESS ASSESSMENT

Assessing and measuring the effectiveness of a training program, is the process seeking to determine the value and effectiveness of a training program and the methods used, driving training actions in the future, whether to adjust the existing process or to develop new alternatives. (Jack Phillips).

What we measure and asses about learning strategy:

Level 5: Return on investment.

Level 4: Changes in Business Indicators.

Level 3: Transfer of knowledge, attitude and capabilities of the position.

Level 2: Learning of knowledge, attitudes and capabilities.

Level 1: Satisfaction level of participants.

Level 0: Quantitative management indicators.